Individual Identification Numbers

$75 flat Metro delivery per order to metro Sydney, Melbourne, Brisbane, Adelaide and Perth. Not every product goes to every city: the Delivery line in this product's description lists the cities it can be delivered to. We don't deliver to the ACT, TAS or NT. Orders to a regional or non-metro address, or to a city not listed for this product, are cancelled and fully refunded.

Delivery is to the ground-floor front door or entrance only, with no carry-up, unpacking, assembly or rubbish removal. Most items dispatch within 3 to 12 business days; made-to-order items take longer, as stated in the description. Items arrive flat-packed unless the description says they come assembled. A futile-delivery fee (the carrier's cost, passed on at cost) may apply if nobody is there to receive the delivery or the driver can't safely reach the ground-floor entrance (for example, a locked gate or no street access). See delivery details.

Change of mind: we don't accept returns for change of mind, so please check sizes, colours and specifications before ordering. Cancelling is free until we process your order (when we place it for dispatch, usually within 1 business day); after that a fee of up to 25% may apply, and we'll tell you the amount first. Dispatched orders can't be cancelled, and made-to-order items can't be cancelled once production has started, unless dispatch runs past the lead time shown on this page. Faulty, damaged, incorrect or missing goods are covered under the Australian Consumer Law. Read our refund policy.

Where this page states a warranty period, this product comes with the manufacturer's warranty for that period, in addition to your rights under the Australian Consumer Law. Any care notes for this product are in the description.

Please check your order when it arrives. If anything is damaged or missing, email hello@neatfurniture.com.au with photos, ideally within 5 business days of delivery so we can claim with the carrier. If a fault shows up later, contact us anyway: your Australian Consumer Law rights still apply.