We deliver to the metro areas of Sydney, Melbourne, Brisbane, Adelaide and Perth for one flat price of $75 per order. Please read this page before you order, especially if you're outside metro Sydney, Melbourne, Brisbane, Adelaide or Perth.
Delivery cost
- Delivery is a flat $75 per order, including GST. At checkout it shows as Metro delivery.
- All prices on the site are in Australian dollars and include GST.
Where we deliver
- Metro areas only: metro Sydney, Melbourne, Brisbane, Adelaide and Perth.
- No delivery to the ACT, Tasmania or the Northern Territory. Checkout won't show a delivery option for addresses there.
- Regional and non-metro addresses: please don't place an order. Checkout can't always tell a regional address from a metro one in the same state, so it may still offer Metro delivery. We check every order's postcode within 1 business day. If it's outside our metro areas, we cancel it and refund you in full within 2 business days.
Not sure whether your suburb counts as metro? Email us your suburb and postcode before you order and we'll check for you.
Some products don't go to every city
Some products can't be delivered to all five cities. Most often that means Adelaide or Perth, and a few products go only to Sydney and Brisbane. Every product page has a Delivery line that names the cities that product can go to, so please check it before you order. If an order includes a product that can't go to your city, we'll cancel that product and refund it in full, or cancel the whole order and refund everything, including delivery, if you prefer.
How long it takes
- Most items are dispatched within 3 to 12 business days of your order.
- Made-to-order items take longer. The product page says when an item is made to order and gives its lead time.
- These timeframes are estimates. If anything holds up your order, we'll let you know by email. If your order hasn't been dispatched within the time shown on the product page, you can cancel it with no fee.
Ground-floor delivery
Delivery is to the ground-floor front door or entrance of your delivery address only. That means:
- no carrying items up stairs or to upper floors
- no unpacking
- no assembly
- no rubbish or packaging removal.
Some items are large and heavy, so please plan to have help moving them inside. Check doorways, hallways and lifts against the dimensions on the product page before you order.
Being there on the day
Please make sure someone is at the address to receive the delivery, and that the driver can safely reach the ground-floor entrance. Add a mobile number at checkout so the driver can reach you. If your site has access rules, such as loading-dock bookings, site inductions or set delivery hours, email us before you order. Site inductions, loading-dock bookings or timed deliveries can cost extra. We'll quote any extra cost before you order, and you can decide whether to go ahead.
If the delivery can't be completed because nobody is there or the driver can't safely reach the ground-floor entrance (for example, a locked gate or no street access), we'll pass on the cost our carrier charges for the failed attempt and any redelivery, with no mark-up. We'll tell you the amount before we rebook, and you can choose to cancel instead (the failed-attempt cost still applies, but no cancellation fee).
Flat-packed or assembled
Goods are delivered flat-packed unless the product page says the item is delivered assembled. Flat-packed items come with assembly instructions, and some need basic tools or a power drill. We don't offer an assembly or installation service.
When your order arrives
- Check your goods as soon as they arrive. If you can see damage when they're delivered, mention it to the driver if you can.
- Report any damage, missing parts or incorrect items to hello@neatfurniture.com.au with photos, ideally within 5 business days of delivery so we can claim with the carrier. If you find a problem later, contact us anyway: your rights under the Australian Consumer Law still apply.
- Please don't assemble or use a damaged or incorrect item while we sort it out.
This doesn't limit your rights under the Australian Consumer Law. See Returns & faulty goods for the full process.
Questions about delivery to your address? Get in touch with your suburb and postcode, or see our FAQ.
