Quick answers to the questions we hear most. Can't find yours? Contact us — we reply within one business day.
Orders & payment
How do I place an order?
Add items to your cart and check out securely online. If you'd like help choosing, or you're ordering multiple settings for a larger space, get in touch and we'll put a quote together.
What payment methods do you accept?
All major credit and debit cards, plus the express payment options shown at checkout. Every payment is processed securely through Shopify's PCI-compliant checkout — we never see or store your card details.
Can I change or cancel my order?
Contact us as soon as possible with your order number. If your order hasn't been dispatched yet, we can usually change or cancel it; once it's with the courier we'll help you arrange a return instead.
Delivery & tracking
How long does delivery take?
Most orders are dispatched within 3–10 business days of confirmation, and you'll receive a tracking link by email the moment yours ships. Delivery time after dispatch depends on your location. Full details are on our Delivery & Shipping page.
Do you deliver Australia-wide?
Yes — including most regional and remote areas. Delivery costs are calculated at checkout based on your postcode and the size of your order.
How do I track my order?
You'll get an email with a live tracking link when your order is dispatched. Can't find it? Check your junk folder, or contact us with your order number.
Returns & exchanges
What is your returns policy?
You have 30 days from delivery to return an item that's unused, unassembled and in its original packaging. See Returns & Exchanges for the simple step-by-step process.
My item arrived damaged or incorrect — what do I do?
We're sorry! Contact us within 5 business days of delivery with your order number and photos, and keep the item unassembled. We'll sort out a replacement, repair or refund quickly.
How long do refunds take?
Once your return is received and checked, refunds are processed to your original payment method within 5–7 business days.
Products, warranty & assembly
Are your products covered by warranty?
Yes — every product carries its full manufacturer warranty (the period is listed on each product page). Warranty claims are handled locally by our team; nothing in our policies limits your rights under Australian Consumer Law.
Do products need assembly?
Some pieces arrive fully assembled, others flat-packed with clear instructions and standard tools. Check the product page — assembly details are listed with each item.
How do I care for outdoor furniture?
Most of our range is powder-coated aluminium and UV-resistant fabric: wash with mild soapy water, rinse and dry. Avoid harsh chemicals and pressure washers, and cover or store cushions during long wet spells. Specific care notes are on each product page.
